Customer Service

Standard shipping typically takes 3-5 business days within Kosovo, 5-7 business days to Albania and North Macedonia, and 7-14 business days for international orders, depending on the destination.

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.

Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account on our website.

We accept returns within 30 days of purchase for unworn items in their original packaging. Please note that certain items marked as final sale cannot be returned.

To initiate a return or exchange, please log into your account, go to your order history, and select the "Return" option for the relevant item. You can also contact our customer service team for assistance.

Customers are responsible for return shipping costs unless the item received was damaged or incorrect. In those cases, we'll provide a prepaid return label.

We accept major credit cards (Visa, Mastercard). For customers in Kosovo, we also offer cash on delivery.

We do not currently offer price matching, but we regularly run promotions and sales. Sign up for our newsletter to stay informed about upcoming discounts.

All prices displayed on our website include VAT where applicable. Import duties for international orders may be charged separately upon delivery.